FAQ

What is CFC?
CFC is India’s most exciting fantasy cricket league to showcase your cricket knowledge and skill and win cash!

How to sign up on CFC?
Simple! Visit sign up page and register by filling a short form or connect instantly with your Facebook or Google+ account.

How to change my password?
When you are logged in, click on your user icon on the top right of the page and then click on 'Change Password'.

Why can’t I login to my account?
Oops! Please check whether your registered email address and password are entered correctly and try again. If you've forgotten your password, click on 'Forgot Password', enter your registered email ID and we’ll send you your password. If you've forgotten your registered email id, reach out to us via Contact Us page.

How can I update / edit my information?
Yes! Just log into CFC account and click on user icon on the top right of the page and then click on ‘My Profile’ on the top right of the page. Remember, the email id registered once cannot be changed.

I did not get any verification email after I signed up.
Either It could have been marked as ‘Spam’ by your mailbox, so kindly check your spam mail and mark the email from CFC as ‘Not Spam’ or you may  have entered the an incorrect email address during registration. For any assistance, please reach out to us via our Contact Us page.
How to play on CFC?
To play on CFC follow these simple steps:
1 - Register/Log into CFC
2 – Select a match and click on the ‘Create Team’ button
3 - Create your team of 11 players (including a Captain and Vice-captain) within a total 100 credits system from all the players in the match
4 - Join free or cash contests as per choice. Cash contests require an entry fee and let you win cash
5 – As a live match starts, your CFC team starts gaining points based on actual performances of the selected players. Final points, ranks and winners are declared after the match finishes

How can I create my team to join a contest?
First logging into your CFC account, then click on the ‘Create Team’ button for the match you want to join. Create your team of 11 players (including a Captain and Vice-captain) within a total 100 credits system from all the players in the match.

How many teams can I create for a single match?
You can create up to 6 separate teams for a single match.

How do I create multiple teams for the same match?
Multiple team option is enabled after creating your first team. You can create multiple teams by clicking 'Create Team 2’ above your team on the contests page.

What if one of my chosen cricketers does not play?
Any player chosen by you who does not feature in the playing 11 in the matches (included in the match) does not get any points.

How many players are needed to create a team?
You need to select 11 players to create a team with a minimum of 3 bowlers, 3 batsmen, 1 all-rounder and 1 wicket-keeper, while the other 3 players can be from any category.

How many players can I choose from one side?
A maximum of 7 players can be selected from any one side, the remaining need to be from the other side.

I am unable to complete my team as my I’ve spent my entire budget before selecting all 11 players. What should I do now?
That’s the skill you need to apply to create your team within the budget of 100 credits given to you.

Why should I make captain in a team?
Your team’s Captain will earn 2 times the points and the Vice-captain you choose will earn 1.5 times the points for his performance. So, choose them wisely.

Can I edit my team?
You can edit your team only before the deadline, which is usually 1 hour prior to the start of the match.

How can I see my team's rank?
Visit my contest page and click on the match, then click on the 'Show' button to see the updated points and ranks for yourself and your opponents in that contest.

How can I change my team name?
Unfortunately, you can’t change your team name once it is registered. Choose your team name wisely, it’s permanent.

Can I join the same contest using multiple teams?
You can join only one contest with one team. However, contests which display ‘Multi Entry’ on them allow you to join the same with multiple teams.

Can I choose which of my teams will compete in a contest (Team 1 or Team 2) after joining?
Yes! You can choose your team in a contest (Choose Team 1 or Team 2 to compete) from the ‘Joined contests’ tab until the deadline.

What is the source to update the points?
We get our live score feed from trustworthy sources. All points are calculated using live feed. However, we may also refer to other scorecards and live score feed such as governing bodies to correct and verify the score feed & ensure accurate tabulation of points.

How will my team score points?
Your team will score points based on the performance of the players in your team in a real live match. Check out our ‘Fantasy Points System’ section on the ‘How to play’ page to know more.

When do the points get updated?
We update points every few minutes! The final points including your team's total and your team rank are updated after the match is over. Winners are declared and Winnings are distributed only after our team verifies the points.

When my team does start getting points?
Points are awarded to your team only when the live match begins.

Will I get points for Player of the Match?
Yes! There are points awarded for Player of the Match. But the player of the match points are awarded only when the officials in a real match declare player of the match.

How do you distribute prize when there is a tie between users?
When there is a tie between 2 or more users, the prize money is divided equally between the users.

Do I get points for a Super Over in a Match?
Since the runs/wickets scored by the players are not considered in their official records, we also do not consider the Super Over on CFC.

How can I cross check my team’s points?
If you want to cross check your team’s points with the points system again, visit our ‘Points System’ page on the ‘Information Center’ page.

What type of contests can I join?
You can join cash contests to win real money and/or the free-to-play practice contests to refine your skills till you are confident to join cash contests.
Cash contests are where you participate by paying an entry fee and compete with other users to win real money!
In a practice contest, there will be no entry fee for this contest. A practice contest will help you boost your fantasy cricket skill. Once you are confident with your selection skill, you can join cash contests.

What do I win in a practice contest?
Practice contests do not have any cash prizes and are meant for those who want to gain experience in playing and boost their skill. You’ve got to pay a little cash to win more cash in return.

How do I join contests?
To join contests, click on the ‘Join Now’ button below the specific contest you wish to join.

Do I have to create a separate team for each match?
Yes! You are required to create a separate team for each new match.

Why do I need to pay for a paid contest?
You need to pay in a paid contest because we award cash prizes out the amount paid by you as well as we charge a platform fee to access our amusement facilities for improving and maintaining the facilities. However, in case of cancelled matches due to abandoned matches the entry fee is credited back to your CFC wallet.

How do you decide the winner of a contest?
The team which gets the highest points as per our points system after the real match is over will be declared as the winner of that contest.

When can I join a contest?
Any time before the deadline has not passed and has an equal opportunity of winning as everyone else.

Can I see teams of other users in a contest?
Yes! But we allow users to view other users’ teams only after the deadline hits.

Why does my rank keep changing during a live contest?
Your team keeps earning points for your chosen players’ performances in the real-life match.

How do I know if a contest is a Single Joining or Multi Joining?
A contest with more than one joining or multiple joining will be denoted by the M symbol.

How many winners will be announced for contests with multiple winners?
The number of winners in a multiple winners contest will be shown by clicking on the 'Multiple Winners' link.

How is the prize money distributed in case of multiple winners?
The prize money that each winner will receive is explained in detail on clicking the 'winnings'  link for that contest.

What happens if there is a tie between winners in a multiple winner contest?
In case of a tie between winners of a multiple winner contest for any position, the prize money for the winner's position and the immediately next winning position (if any), and so forth in accordance with the number of tied winners, will be aggregated and shared equally among the tied winners. All other prize money will remain as per the winner's standing.
For example: If there are 2 winners tied for the 1st position, the sum of the 1st and 2nd position prize money will be distributed equally between these 2 winners and the next highest scorer will be awarded the prize money for the 3rd position.

What if the contest doesn’t fill up with required number of participants?
In case of a cash contest, the contest will be cancelled and the entry fee will be refunded to your account.

What happens if a real match is abandoned?
In case a real match is abandoned, the fantasy match will be cancelled and the entry fees will be refunded in your wallet.

Notes:
If the real match has a result even if not played out fully, we will announce the results of the fantasy match as per the fantasy scorecard points collected. The scores of a Super Over shall not be tabulated for the purpose of fantasy scorecard points under any circumstances.

What happens if a test match is declared as drawn?
If the real test match is declared as drawn with neither of the teams completing a single inning, the fantasy match will be cancelled and the entry fees will be refunded.
If the real test match is declared drawn with either team (or not necessarily both) completing a single inning, the fantasy match will be considered to have completed and the entry fees will not be refunded.

Notes:
An innings will be deemed to be completed if a batting team either declares or gets bowled out (i.e., loses ten wickets) in such innings.

Will I be informed if I win any cash prize?
Yes, you will receive an email after match is over. Ranks and points will be updated and displayed during and at the end of every match. If you win in any cash contest, the winnings will be credited automatically to your CFC wallet.

When is the winner declared?
Your winnings are declared and credited to your CFC wallet usually within a couple of hours after the match is finished. We manually verify the fantasy cricket scorecard with our live cricket feed to ensure that the points and scores are correctly updated after every match. This process can sometimes take a relatively long time. Only after we are certain that all points and scores are accurate, the final points are updated and winners are declared.

Does my winnings amount have any expiry date?
This is your hard earned money and we value this, so your winnings have no expiry date.
 
What is My Wallet?
My Wallet is your CFC account where you can view, withdraw or deposit money anytime by visiting to “My Wallet”. For withdrawing money your account must be verified. This is a one-time activity unless you want to change your account details.
Your CFC account is divided into 3 categories:
1 - Deposited: If you deposit any amount and join any contest using this amount, the left over balance amount is categorized as ‘Deposited’ in your ‘My Wallet’
2 - Winnings: The amount you have earned by winning contests
3 - Bonus: It’s a freebie! It cannot be withdrawn; you can use it to join more contests.

What is Bonus? How can I get it?
You can earn a bonus by inviting your friends to CFC. For more details visit ‘Invite a Friend’ page on left top in your account. You can use your cash bonus to join contests but you won’t be able to withdrawn it.

How can I check my CFC wallet amount?
The amount in your CFC wallet is displayed on the top of your screen in ‘My Wallet’ tab.

Will I be notified for any transaction?
Yes, for all successful transactions, you will get a confirmation email from CFC on your registered email id at CFC.

What if amount in My Wallet is not correct?
Although it’s rare but if you found so, contact us from information center page.

Does the amount in my 'My Wallet' have any expiry date?
Absolutely not! You can use it anytime. We have no such policy of expiring your hard earned money.
 

Why do I need to verify on CFC?

CFC let you join contests even without verifying your account. When you win cash contests, your winnings will be deposited in your CFC account. Verification becomes mandatory to withdraw winnings amount from your CFC account to your bank account.

How can I verify my CFC account?

Account verification is a one-time process. To verify your account, click on the user icon on the top right, then click on ‘My Profile’ and then click on the “Edit Profile” button. Follow the steps mentioned below to get your CFC account verified:

1 - Verify your mobile number by entering the OTP received

2 - Verify your email by clicking on the verification link sent to you at your email ID. If you've logged in using your Facebook or Google+ account, your email will be automatically verified

3 - Upload your PAN Card number, PAN Card image along with other details & click on 'Submit Verification'

4 - Your PAN Card verification will be completed within 5 working days. Additionally, we recommend that you submit your bank account details after submitting the PAN details to ensure that your complete account verification gets done in one go.


Why do I need a PAN card for withdrawals?

CFC is a Fantasy Sports platform where you can win real cash legally. Your withdrawals on CFC involve the transfer of money from your CFC account to your bank account, and hence PAN Card has become a mandatory requirement as a proof of identity. In case you do not have a PAN Card, you can still join contests on CFC, and your winnings will be deposited in your CFC account. You can apply for a PAN Card in the meantime & once you receive it, upload it along with the address proof and bank details to get your CFC account verified. You will then be able to withdraw any amounts to your bank account.

Why did my verification fail?

Some of the major reasons why your verification request may have failed are:

1 - PAN Card (mandatory) is not uploaded as id proof for verification

* Your withdrawals on CFC involve transfer of money. Hence, PAN Card is mandatory. Please upload a clear image of your PAN Card.

2 - PAN number on the card does not match with the PAN number entered during verification request

* Double check the PAN number that you have entered to avoid errors

3 - Name on the PAN Card does not match with the name on the bank account

* You can withdraw money from your CFC account only to your own bank account. Hence, the name on the PAN Card and bank account need to match.

4 - IFSC code provided in the bank details is incorrect/belongs to a different bank branch than the one mentioned for verification purposes.

* If you provide the wrong IFSC code, your money could be transferred to someone else's account. So, make sure you enter the correct code. You can find the IFSC code in your cheque book, passbook or bank statements. If you're not sure, please contact your bank to get the correct code.

5 - The documents uploaded by you are not clear/visible

* Please help them by uploading clear documents so that they can verify your details quickly.

6 - Bank account number entered in verification request does not match with account number appearing on the uploaded proof.

In the rare case that your verification request gets rejected, the reason for rejection will also appear on the verification page for your reference.

How can one withdraw money from his CFC account?
To withdraw money from a CFC account, the account must be verified only once by CFC. Once an account is verified, withdrawal can be requested (min. Rs.200 and max. Rs.2,00,000 at a time) only from the winnings amount at a CFC account and it will be deposited into a user bank account within 5 working days.

What is the minimum & maximum amount one can withdraw from his CFC account?
The minimum amount for a single withdrawal request is Rs.200 and the maximum  Rs.2,00,000.

Why can’t one withdraw the Cash Bonus in its CFC account?
Cash bonus is the amount given to a CFC user  to join more contests and win more cash. Cash Bonus also comes with an expiry date so make sure to use it before it expires!

What bank account details do one need to provide for withdrawal/verification?
We want to be sure the user authentication, before making a transaction. So, we need you to provide the following bank account details: Name of the bank, Name of the branch, Name of account holder, account no. and IFSC code.
 
Is Fantasy Cricket legal in India?
Yes, for more details please review the Legality section on our website.

What is the minimum age allowed to play at CFC?
CFC is strictly for users who are at least 18 years of age.

Will I have to pay taxes on withdrawal money in to my bank account?
TDS is deducted wherever applicable and paid out by CFC, as per the Income Tax Act 1961. Winners will be provided TDS certificates in respect of such tax deductions, if applicable. However, you shall be responsible for payment of any other applicable tax, including but not limited to, income tax, gift tax, etc. in respect of the Cash Prizes money won. If you have any queries regarding taxation, we strongly suggest that you consult with a tax expert. For more information please check our Terms and Conditions.

What are the taxes applicable if I win more than Rs.10,000?
As per the Income Tax Act 1961, if your individual winnings for a single contest are more than Rs.10,000, tax of 31.2% will be deducted. The remaining amount (68.8%) will be credited to your winnings balance. For e.g. If you win Rs.1,00,000, tax of Rs.31,200 will be deducted and your actual winnings are Rs.68,800.
 
What is fair play violation on CFC?
Any of the following activity is regarded as fairplay violation:
  1. Any uploading of fake documents or someone else's documents
  2. Creation of multiple accounts by one user
  3. Creation of multiple accounts by misusing a referral code to get cash bonus

What happens when?
a. A user holds multiple ids or uses his/her own referral link to create multiple accounts: - we deactivate all his/her related accounts
b. A user wins by activities that violate our Fair Play policy: - we take back the cash bonus component of the winnings